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Can I keep my previous fixed line phone number?

With JOIN’s technology, you don’t need a classical fixed phone line anymore. However, you can easily switch your existing number to the new Broadband service. Just add a voice service to your subscription and ask for number porting. It is Important to not terminate your voice service at your existing provider.

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If I want to become a JOIN customer, can I keep my current phone number?

Changing the mobile operator does not necessarily mean changing your mobile number. If you already have a Luxembourg or Belgium number you can reach JOIN and keep your current mobile number. JOIN will take care of porting your number. If you have a number outside of Luxembourg (eg. France or Germany), you'll get, by subscribing to JOIN, a Luxembourg or Belgium phone number.

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