Setup your mobile in a click
Follow the steps to setup your mobile for Internet and MMS, click get settings
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How to configure your smartphone/ tablet

You would like to configure your smartphone or tablet but it’s too difficult for you? Don’t worry, follow this guide and configure easily your devices.

Internet mobile 3G/4G

  • IOS
  1. Please note that this guide only applies to the software version iOS 7
  2. Enter the main menu.
  3. Select Settings.
  4. Select Cellular and Cellular Data Network.
  5. Scroll to and select APN and enter join.
  6. Press Cellular to complete.
  7. Press the Home button to return to the main menu.
  8. Your phone has been configured.

 

  • ANDROID
  1. Tap Apps
  2. Tap Settings
  3. Tap More Settings
  4. Tap Mobile Networks
  5. Tick Mobile Data
  6. Tap Access Point names
  7. Step 2: Enter these details in your APN settings
  8. Press Menu
  9. Tap New APN
  10. Tap Name and enter “JOIN Internet” and tap Ok
  11. Tap APN and enter “ join ” and tap Ok
  12. Ensure MCC is 206
  13. Ensure MNC is 20
  14. Tap Authentication Type and select: PAP
  15. APN protocol (should be greyed out or not displayed): IPv4
  16. Press the menu button
  17. Tap SAVE, then press the back button
  18. Tap JOIN Internet (if using an HTC device skip next step)

 

  • WINDOWS PHONE
  1. On the Start screen, slide to the left.
  2. Tap Settings > mobile networks.
  3. Tap Add internet APN
  4. Then you will need to enter in the following information
  5. Name: JOIN Internet
  6. APN: join
  7. MCC: 206
  8. MNC: 20
  9. Authentication Type: PAP
  10. APN Type: default
  11. APN protocol: IPv4
  12. Tap done (tick) to save

 

MMS

  • IOS
  1. Enter the main menu.
  2. Select S
  3. Select Cellular and Cellular Data Network.
  4. Scroll to MMS.
  5. Scroll to and select APN and enter joinmms
  6. Scroll to and select MMSC and enter http://joinmms
  7. Scroll to and select MMS Proxy.
  8. Enter 10.1.17.100 :8080
  9. Press Cellular to complete.
  10. Press the Home button to return to the main menu.
  11. Your phone has been configured.

Note: Switch the phone off and on again.

 

  • ANDROID
  1. Enter in the Settings menu.
  2. Tap Mobile Network
  3. Tap Access Point Names
  4. Press Menu
  5. Tap New APN
  6. Tap Name and enter “JOIN MMS” and tap Ok
  7. Tap APN and enter “joinmms” and tap Ok
  8. Ensure Proxy is not set
  9. Ensure Port is not set
  10. Ensure Username is not set
  11. Ensure Password is not set
  12. Ensure Server is not set
  13. Tap MMSC and enter: http://joinmms
  14. Tap MMS Proxy and enter: 10.1.17.100
  15. Tap MMS Port and enter: 8080
  16. Tap APN Type and enter: mms
  17. Press the Back Button (Automatically Saves Data)

 

  • WINDOWS PHONE
  1. On the Start screen, slide to the left.
  2. Tap Settings > mobile networks.
  3. Tap Add MMS APN
  4. Enter in the following information
  5. Name: JOIN MMS
  6. APN: joinmms
  7. Proxy address: 1.17.100
  8. MMSC: http://joinmms
  9. MMS Port: 8080
  10. MCC: 206
  11. MNC: 20
  12. Authentication Type: PAP
  13. APN Type: MMS
  14. APN protocol IPv4
  15. Tap done (tick) to save

You do not succeed?

JOIN’s team can assist you in getting started with your phone! Go directly to one of our Experience Centre

Within minutes, we help you free to prepare your device:

- We install your SIM card

- We set the date, time and language in your phone

- We configure the APN, MMS and mobile internet

- We transfer your contacts

And if you do not have time to spend in the store, make an online request on http://join.tweakker.com/choose

And what about the other services?

You want more services such as configuring your email, transfer photos, a backup of your phone or securing your wifi ...?

No problem, JOIN offers a multitude of services in our sales points. The list of our center Experiences and their opening hours is available here.

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View comments
If I want to become a JOIN customer, can I keep my current phone number?

Changing the mobile operator does not necessarily mean changing your mobile number. If you already have a Luxembourg or Belgium number you can reach JOIN and keep your current mobile number. JOIN will take care of porting your number. If you have a number outside of Luxembourg (eg. France or Germany), you'll get, by subscribing to JOIN, a Luxembourg or Belgium phone number.

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Can I keep my previous fixed line phone number?

With JOIN’s technology, you don’t need a classical fixed phone line anymore. However, you can easily switch your existing number to the new Broadband service. Just add a voice service to your subscription and ask for number porting. It is Important to not terminate your voice service at your existing provider.

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