Setup your mobile in a click
Follow the steps to setup your mobile for Internet and MMS, click get settings

Bills & payments

How does my invoice work at JOIN?

Click on the link below to download the link

View comments
How is a billing cycle set up?

This is the monthly period of your communication considerations. For our private customers, the bill cycle runs from the 9th of the current month to the 8th of the following month; for our corporate customers it goes from the 1st til the 31st of the current month.

View comments
Does JOIN send a notification if I reach my credit limit?

JOIN offers to its customers an anti-billshock system, that informs him with a personal notification when his credit begins to approach the end of the monthly fee.

Whether at the level of consumption of voice, SMS, or Data in national, in Europe or in the world, the customer is notified by SMS when it reaches 80%, 90% and 100% of its total consumption.

In some cases, when abroad, it is suggested to the customer to obtain additional options at attractive prices in order not to find themselves cut off from any services, or to pay additional fees outside the package.

View comments
May I receive my bill by paper format?

Yes. When signing your contract, JOIN offers you the opportunity to choose to receive your invoice by email (PDF) or by postal mail. Simply check and select the desired option in the contract. You can change at any time by calling our Call Center at +352 671 009 009 or by visiting one of our Experience Centres (list, schedules and contacts by following this link : http://joinexperience.com/contact.html).

Please note that you will be charged € 2.50 per month if you want to receive your invoice by paper instead of by email.

View comments
What is the IBAN and the BIC?

The IBAN (International Bank Account Number) code is the international identifier of a bank account. It appears on all bank statements and is currently required when it comes to pay an invoice. Why ? Because it is necessary (in conjunction with BIC) in automated transaction process for international transfers. The first two letters indicate the country of origin of the bank account.

Ex: LU (Luxembourg), BE (Belgium), FR (France), ...

The BIC (Bank Identifier Code) is the global identifier of the bank. It appears on all bank statements and consists of 8 or 11 characters. The BIC is especially necessary to make international transfers.

View comments
May I pay my invoice by bank transfer?

Yes. You can pay your JOIN bill by bank transfer, electronically or by paper.

To do this, enter the bank account number that JOIN mentioned on the invoice and the amount indicated.

Then complete the structured communication mentioned at the bottom of your invoice format + + + xxx / xxxx / xxxx / + + +

By paying on time, before the due date indicated on your invoice, you avoid paying additional reminder charges.

However JOIN urges its customers to make their payment by direct debit to avoid paying € 2.50 extras and simply avoid forgetting to pay the bill.

To do this, a simple direct debit permit from you is enough when signing the contract.

View comments
May I receive my bill by electronic format?

Yes. When signing your contract, JOIN offers you the opportunity to choose to receive your invoice by email (PDF) or by postal mail. Simply check and select the desired option in the contract. You can change at any time by calling our Call Center at +352 671 009 009 or by visiting one of our Experience Centres (list, schedules and contacts by following this link : http://joinexperience.com/contact.html).

Please note that you will be charged € 2.50 per month if you want to receive your invoice by paper instead of by email.

View comments
If I wish to stop my contract with JOIN, how can I proceed?

If you wish to stop a contract with JOIN, you must:

1) Call our Customer Service at +352 671 009 009 (mobile) or +352 2889 9009 (fixed) so that we can process your application and notify you of any steps to take.

2) After receiving the request, JOIN will end the concerned service in the shortest time possible and send a confirmation email stating the dates of termination.

3) If you subscribed for a subsidized device, the seller will inform you of the amount that should be paid depending on the type of contract, to finalize the purchase. You might be asked to pay the last current bills.

View comments

Comments

20 May 2016
je viens de recevoir la visite d'un de vos représentant, j'ai remplis le contrat tout en disant bien que j'attendais l'accord de mon conjoint, celui - ci refuse, je souhaites donc résilier ce contrat, comment dois je faire?
 
le représentant est Julien 5021
How can I change my tariff plan?

Nothing more simple. Visit the Experience Centre of your choice (list, schedules and contacts on this link : http://joinexperience.com/contact-us) and meet one of our seller to make changes in your contract.

View comments
Select your store

Select your store

Please select your location

Luxembourg
Belgium