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My JOIN

Do I have access to My Join platform with a Banana SIM?

With a prepaid flat, Banana SIM, you are not yet able to access My Join. But  you can check your call credit by calling *120#.

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What to do if I've blocked my account?

After 5 incorrect attempts made with your password, your account will be blocked. To unblock, please click on Unlock here under My Join window and follow the instructions. As account owner you will receive an email, and as a simple subscriber you will be sent an SMS. 

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What if I can't retrieve my activation SMS or email ?

Please contact Customer Care under: +352 671 009 009

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In case of loss of password, what do I do?

Click on Forgot your password in the My Join window and follow the instructions.

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How can I change my password?

To do so, access My Join, click on change password and follow the instructions. If you cannot remember your password, click onForgot your password? in the login window and follow the instructions.

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How can I recover my username?

Once you've created your account you get a confirmation either per email, or per SMS which includes your user name. If you can't find it back, please contact the call center: +352 671 009 009

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How can I access My Join as an account owner?

Before accessing My JOIN, you first need to create your access codes, meaning your user name and password. As account owner, your access codes are created while signing your contract in a JOIN Shop.

If not, you can ask Customer care (+352 671 00 9009) to sent you per email a link to create your access codes.

Once you have activated your account, you can access it by clicking on My Join, via www.joinexperience.com

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How can I access My Join as a subscriber?

Before accessing My JOIN, you first need to create your access codes, meaning your user name and password. To do so, you need to click on Register on our home pagewww.joinexperience.com and follow the instructions. or click directly here.

Once you have activated your account, you can access the details of your mobile consumption by clicking on  My Join.

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What is meant by a subscriber?

As subscriber you have the right to see the consumption of your own subscription and to sent a request to your account owner to add an option to your subscription.

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What is meant by an account owner?

As account owner you have permission to purchase and supervize all subscriptions belonging to one same account.

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What is meant by My Join?

My Join allows you to control online and in real time the consumptions of your subscription(s) and as account owner to add options to your subscription(s).

 

Connect to MyJoin

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Where can I get the details of the current consumption?

This detail is not yet available online. The actual details will appear on your next bill.

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Where can I get the detail of the amount "out of package"?

This detail is not yet available online. The details will appear on your next bill.

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What is the amount "out of package"?

This corresponds at the consumption that is not included in your package. (example: special number, calls outside Europe, premium numbers, surcharged numbers and SMS, etc…)

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